Registration & Policies 

(effective August 2011)

Since your day to day schedule is important to you, it is important to us as well. We, therefore, adhere to our student-teacher ratio and levels in our class structure but float our schedule to meet current client scheduling needs.

Registration process

• an open (and continuous) enrollment system
• register at any time and withdraw at any time. This means a student stays in a class until you withdraw (with 15 days notice), change their lesson day or time, or when they are promoted to the next level.
• Registration must be accompanied by payment in full for the first month and enrollment in our automatic payment system in order to hold the spot.
• Please call us at (973) 729-3737 to register your child today.
• New for September 2011 classes: ONLINE REGISTRATION AND PAYMENT

Payment procedure

• automatic-payment schedule
  • through our automatic-payment system
  • charges are on the 15th for the next month's tuition
  • payment for first month's tuition can be made by check, cash or credit card (Amex, Mastercard, VISA)
  • following months payments taken from checking account or charged to credit card
  • annual registration fee is due at time of registration and upon annual renewal
• manual payment schedule
  • payment for first month's tuition can be made by check, cash or credit card (Amex, Mastercard, VISA)
  • first payment is due upon class registration
  • following months are due are on the 15th for the next month's tuition
  • annual registration fee is due at time of registration and upon annual renewal
• non-sufficient funds
  • $35 processing fee for all returned checks and declined credit/debit cards
  • failing to pay tuition (numerous declined credit cards or NSF checks) results in class forfeiture; new students will be added to the vacant spot

Policies

• changing class day or time (non-medical)
  • 24 hour notice required
  • permitted as availability exists
  • if no availability exists, then no makeup
  • no guarantee of same instructor, day, or time
  • $10 per change fee
• cancellations
  • non medical cancellations
    • 24 hour notice required
    • permitted as availability exists
    • if no availability exists, then no makeup
    • no guarantee of same instructor, day, or time
    • $10 per change fee
  • medical
    • 24 hour notice preferred
    • documentation from medical professional, or current prescription is necessary to makeup class @ no charge
    • permitted as availability exists
    • staff will advise of makeup day & time if no availability exists
    • no guarantee of same instructor, day, or time
  • medical withdrawals
    • for medical conditions validated by a physician's statement, a credit will be issued for a pro-rated amount based upon the date the swim school RECEIVES THE WRITTEN STATEMENT
    • no retroactive requests can be granted as it eliminates our opportunity to fill the vacated class slot
• refunds
  • no refunds or credits will be given for dropping a class prior to the end of the month or without proper notification of withdrawal. Once a class has commenced, you are registered until you withdraw, regardless of attendance
  • see changing to another day or time cited above
  • see medical cancellations cited above
• make up lessons
  • makeup lessons are not guaranteed
  • notification is required
  • only 1 per quarter
  • if you do not come to makeup, you will not be allowed to reschedule
  • no makeup can be rescheduled
  • see change of class, day, or time cited above
• closures
  • holidays
    • New Years Day
    • July 4
    • Labor Day weekend
    • Halloween evening
    • Thanksgiving Day
    • Christmas Eve
    • Christmas Day
  • vacations
    • Memorial Day weekend
    • July 4 weekend (varies annually)
    • last three weeks of August & first week of September (varies annually)
    • December 24 thru January 3 (holiday camp may be conducted)
  • weather
    • inclement weather which results in closure for the schools in  the North Warren Cluster Schools (Blairstown); announced on radio stations (if the schools are closed for weather, so are we)
    • closure posted on www.cancellations.com
    • makeups will be available for weather closures; usually last week of month. 
  • pool conditions/mechanics
    • we will contact you if your class is effected
    • makeup(s) will be available
    • no credits or refund
• Sanitation

• Fecal contamination in or around a pool poses a serious health risk to all using the facility. When an accident occurs, we are forced to shut down operations for an extended period of time to properly clean and sanitize the facility. For the health and safety of our swimmers and instructors, please follow these guidelines:
• children must be 100% toilet-trained 
• toilet trained is defined as a child who has the capacity to know when they need to use the restroom and will ask to be let out of the pool to go to the bathroom 100% of the time (no accidents)
• please do not bring your child to class if they are experiencing intestinal distress